Our Process

OUR PROCESS & PLACING YOUR ORDER

Each MWL dress is designed in our design studio by Carla Jenkins and our expert team of designers, pattern makers and seamstresses.

Enjoy a personalised one on one appointment with a professional stylist. Once you select your gown, it is made to order and expertly crafted to your closet size.

Each dress is individually produced, with its creation carefully scheduled to align with your wedding date.

During your appointment, our trained stylists will guide you in selecting the most suitable size for your body, including split sizing where required. Your chosen size, measurements, and stylist notes are carefully recorded and used to craft your dress with precision and care.

In some cases, brides choose to make minor alterations after their dress is delivered, for this reason we can provide recommendations for trusted and affordable local seamstresses.

To ensure a smooth and efficient process, we do not offer multiple fittings. If you anticipate changes to your measurements, please let your stylist know during your appointment so they can tailor an approach that best supports you.

If you visited one of our flagship boutiques in Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, London, Manchester, or Utrecht, our team of dedicated stylists will be delighted to assist you with placing your order and guide you through the process with care.

If you discovered your dress at one of our authorised retailers, please contact them directly to complete your purchase.

For orders placed through our MWL boutiques, we offer a range of flexible payment options to choose from. For further information on our payment plans, please speak with your stylist during your appointment or contact us directly at [email protected].

For online orders, payment can be made in full or via PayPal Pay in 4 for purchases under $2,000 AU.

MWL Boutique Brides - Purchased through a MWL Boutique

We recommend MWL Boutique brides receive their dress at least two months before the wedding to allow time for alterations and final styling. Standard and priority order options are available, please connect with your stylist to assist with choosing the right option during your appointment.

For boutique orders, we’ll email your tracking number when your dress ships from our Gold Coast office. A signature is required on delivery. Please try on your dress as soon as possible, without makeup, lotions, or fake tan.

If you notice any sizing issues, email [email protected] within 24 hours of delivery with photos. We’ll work with you to resolve the issue; unfortunately, we cannot cover costs reported after 24 hours.

International Brides - Purchased through a MWL Partner

International brides should contact their local stockist for timelines, rush options and queries relating to their purchase.

Free Standard Shipping Thresholds

Australia – orders over $220.00 AUD

New Zealand – orders over $250.00 NZD

Canada – orders over $220.00 CAD

USA – orders over $330.00 USD

United Kingdom – orders over £220.00 GBP

Free standard shipping is not currently available for all other destinations. For further enquiries, please don't hesitate to get in touch with our team at [email protected].

USA Customers

We're so excited to now offer our beloved MWL accessories to our USA brides! To make your experience as seamless as possible, the total price displayed at checkout is inclusive of all duties and tariffs, so there are absolutely no hidden costs or surprise fees upon delivery. What you see is what you pay.

Rest of World

We ship world wide from Australia and the United Kingdom. International import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item/s. It is illegal to falsify customs declarations. Payment of duties and taxes are due at collection/delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.

Shipping Times for Veils & Accessories

Our veils and accessories are shipped from either our Australia or our United Kingdom warehouse, depending on your location. Orders are dispatched within 5–7 business days, with delivery taking between 3–21 business days depending on your location.

If a veil is on backorder or has a longer shipping timeframe, this will be noted on each product. It is at the responsibility of the buyer to ensure there is enough time between order and wedding date.

Made To Order Styles:

As each dress is made to order to specific measurements, we are unable to accept returns, exchanges, or offer full refunds on made to order dresses.

Returns for accessories (excluding earrings and headbands for hygiene reasons) may be accepted if you contact us within 48 hours of receiving your order. Return shipping costs are the responsibility of the buyer.

Ready to Wear Styles:

If your Ready to Wear order was placed in-store with assistance from an MWL Boutique stylist, you are eligible for an exchange or credit note if the item is not suitable.

If your Ready to Wear order was placed online without stylist assistance, we can offer a refund (excluding shipping).

Accessories:

We accept returns on select Veils & Accessories as long as they are in their original condition, unworn, unaltered, and unwashed.

To initiate a Ready to Wear or accessory return, please contact [email protected] within 48 hours of receiving your item. Once approved, items must be returned within 14 days (Australia) or 21 days (international). All items must be in original condition and must not be worn, altered, or washed.

Sale items:

Sample sale items are final sale and cannot be returned or exchanged. Any faults will be clearly described.
All sale items are final sale and cannot be returned or exchanged

As all made to order dresses are custom created specifically for you, we are unable to offer returns or refunds for change of mind, changes in circumstances, or wedding cancellations. If production has not yet commenced, you are welcome to amend your order; however, refunds are not available.

Refunds cannot be offered if you decide the dress does not suit you, as each dress is made exclusively to your measurements.

You can contact us via email at [email protected] or on social media @mwlbride. Please allow 24–48 hours for our team to respond to your enquiry.

Our HQ team does not work on weekends. Emails and DMs sent after 2pm AEST on Fridays or over the weekend will be responded to within 1–2 business days.

We are based in Queensland, Australia, and observe all Queensland public holidays.

If you need to cancel or reschedule a boutique appointment, please contact [email protected] within 72hrs of your appointment time.

See our instructions here on how to measure yourself. Please reach out to [email protected] if you have any further questions.